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Automation in action

Robotic process automation is the use of software that mimics human behaviour to carry out repetitive, high volume administrative tasks.

Cognitive automation – including machine learning and artificial intelligence – will take us much further than where we are today, and give rise to the next generation of business process efficiency.

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Are you facing these challenges?

An immediate pressure to reduce costs or increase productivity

Complex, multi-step processes dependent on numerous, fragmented systems

Instances of data errors during transaction handling

Inability of staff to spend time on value-add activities

Process automation benefits

There are many potential applications for robotic process automation across different functions. Some examples include:

Customer services

  • Query assignment and prioritisation
  • One-touch / simple query response
  • Out of hours responses
  • Incoming customer information
  • Validation checks
  • Customer notifications


  • Credit control
  • Billing / invoice creation
  • Statement reconciliations
  • Collections
  • Purchase order three-way match
  • Reporting
  • Budgeting
  • Trend tracking


  • Payroll
  • Benefits administration
  • Payslip management
  • Time and attendance management
  • Recruiting process
  • Onboarding
  • Education and training
  • Compliance reporting
  • Termination


  • Installation
  • File transfer protocol download, upload and backup
  • Server application and monitoring
  • Synchronizing, deleting and emptying folders
  • File management
  • Email processing
  • Batch processing


  • Work order management
  • Demand and supply planning
  • Quote, invoice and contract management
  • Returns processing
  • Freight management
  • Category analysis
  • Vendor administration


  • Scenario planning and modelling
  • Entity account mapping and maintenance
  • Preparation of tax provision by jurisdiction
  • Discrete item preparation
  • Post tax journal entries

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